1) If the earbuds get disconnected from the app. Kindly click on the reconnect.

2) If still it doesn’t get connected, Click on the Settings button then click on the (3 dots) icon just below the Product image.

3) Click on the Forget device, then reconfirm it.

4) Remove the earbuds name from the mobile’s Bluetooth settings and restart the application and repeat the pairing process.

5) Ensure the earbuds are updated to firmware V29, as it fixes issues related to the connectivity of the earbuds through the app.

6) Keep the Noise Audio App running in the background (not removed from recent apps) for a stable app connection.

7) If the app disconnects after one earbud was put in and taken out of the case several times, refer to “Earbud not connecting in App after repeated in/out (works on Bluetooth)”.