"1. Educate the customer that the same button performs different actions in each mode:

- Media mode: Single press - Play/Pause/Answer/End call | Double press - Next song | Triple press - Previous song

- Binge Scroll mode: Single press - Page scroll Up | Double press - Page scroll Down | Triple press - Double Tap/Like on Social Media

2. Ask the customer to press the case button 4 times to switch back to the required mode

3. The Lavender LED on the case indicates the active mode

4. Test with a single press to confirm the required mode is active

5. Advise the customer not to press the button more than 3 times in a row (e.g. while going to the previous song), as the 4th press changes the mode"