Chances are, you might have an issue with the mobile. You can check if the headset is working well using a different mobile. If the issue still presist with an alternate device proceed with replacement as per policy

4.1 How to unpair from the mobile

1. Tap and hold the Bluetooth icon on your mobile

2. Tap on the Noise Buds VS102 Neo

3. Click on Remove / Forget Noise Buds VS102 Neo

4.2 Pairing with a new device

Open Charging case.

Earbuds goes to pairing mode 

Remove the earbuds from the case

Tap and hold the Bluetooth icon on your mobile

Turn ON the Bluetooth

Make sure your mobile and the Bluetooth Earphones are within 1-meter range

Go to add devices in your Bluetooth settings

Search and Select Noise Buds VS102 Neo

Tap the Pair option on the pop-up