NOTE: Please remove the plastic cover from the earbuds charging pins before using the product for the first time

Charging using laptop / computer

Put the Earbuds inside the charging case

Using the C-Type usb cable received with the product, connect the Charging case with the charging cable to the USB port on the laptop/computer

Make sure that your PC/laptop is turned ON and not in sleep / hibernate mode

If it still doesn't work try with a different USB port on your laptop/computer just to be sure whether an issue exists with your USB port

Charging using an adapter

Connect the Charging case with the C-type USB cable received with the product and connect it with a 5V Adapter

Make sure that the wall socket is functioning properly and not loose or damaged

If it still doesn't work try to charge from a different wall socket

If the headset still doesn't charge try with a different USB cable that is suitable to connect to your headset charging port just to clarify whether the issue is from your current charging cable