Make sure your headset and the mobile device are within the 10m range to each other

  Low battery level may cause the disconnection from the mobile

  If the battery level is less than 5% charge the Earphones

  If the battery level is more than 5% proceed with the next step

  Note: Visibility of the battery level is subjective and may vary brand to brand

 2.1 check for the battery level of the headset

 Tap and hold the Bluetooth icon on your mobile

 Look for Noise Buds VS102 Neo and check the battery level

2.2 How to unpair from the mobile

 Tap and hold the Bluetooth icon on your mobile

 Tap on the Noise Buds VS102 Neo

 Forget / Delete Noise Buds VS102 Neo from paired Bluetooth devices

2.3 pairing with a new device 

1. Make sure your Noise Buds VS102 Neo is fully charged before beginning with the reset

2. Forget / Delete Noise Buds VS102 Neo from paired Bluetooth devices

3. Turn off the Bluetooth of the device

4. Open the charging case.

5. Take out the earbuds from the charging case

6. Fast tab both earbuds 6 times and 'Factory reset successful' prompt comes from the earbuds

7. Place both the earbuds inside the charging case

8. Repeat the pairing process