• Airbuds+ comes with Hyper sync technology which means the moment you open lid of charging case Earbuds will be in pairing mode you can connect them
• Kindly Ensure that Earbuds has been places properly in the case
• Ensure there is no cellophane paper on the earbud
• Kindly check if Ear buds are Loose inside the case
• Ensure charging case is fully charged 

If still issue persist kindly raise complaint on our online complaint portal