For charging using a laptop:
- Use only Type-C cable, provided with the product. Plug in the provided cable’s USB end to your laptop/desktop or to a wall adaptor and Type-C port into charging point of the Earbud
- Make sure that your PC/laptop is turned ON and not in sleep / hibernate mode
- If it still doesn't work, try with a different USB port on your laptop/computer just to be sure whether an issue exists with your USB port
For charging using an adapter:
Ensure to charge the product with the Type-C cable provided with the product
- Using a Type-C cable connect the Earbud to the USB port on the adaptor
- Make sure that the wall socket is functioning properly and not loose or damaged
- If it still doesn't work try to charge from a different wall socket
- If device is not charged from very long time, then ask cx to keep the device on charging for 30min
- Charging LED (White Color) will be Blinking while device is on charge
If the Earbud still doesn't charge try with a different Type-C cable that is suitable to connect to your Earbud charging port just to clarify whether the issue is from your current charging cable
If this doesn't help proceed with raising a complaint on our support portal
