If you are facing distortion in one/both earbuds, please follow these steps: 

a) Make sure your Earbud and the mobile are within 10 meters’ range.

b) If you are streaming the music Online make sure the internet connection is stable

c) We suggest you to listen the same song either with any other Earbud or through a different Mobile Phone

d) Select the streaming quality to the maximum for better sound quality

e) Reset the Device

If this doesn't help proceed with raising a complaint on our support portal