- Please ensure if device did not get connect to the previous input device. Forgot or remove it from the release check with CX to ensure if he/she didn't connect the device to other device and forgot to remove it from there
- Volume level need to check, and ask CX to set the desired volume level from Mobile Phone itself
- If using online APP, then suggest cx to check internet connection
- If using online APP, please check its compatibility with Mobile Phone and allow permissions from APP Manager in Mobile Phone
- Mobile phone can also have issues in this case. CX can check if the device is working well with other mobile phone
- RESET the device (Earbud)
If the issue still persists, please raise a complaint on our support portal.