- Ensure volume is set to maximum through Mobile Phone itself
- Ask CX to use suitable size of ear tips
- Ask CX to use other music APP/music player as different songs/videos app have different audio quality with different Mobile Phones
- Ensure cleaning of ear tips and validate this by image and ask customer to clean it carefully
- Chances are, you might have an issue with the mobile. You can check if the Earbud is working well using a different mobile.
If the issue still persists with an alternate device please raise a complaint on our support portal.
