Chances are, you might have an issue with the mobile. You can check if the headset is working well using a different mobile. If the issue still persists you should try and reset your Earbuds. In case resetting the buds doesn't help then please head over to our website to raise a complaint.
6.1 Reset you Earphones
- Make sure your Noise Buds X is fully charged before beginning with the reset
- Forget / Delete Noise Buds X from paired Bluetooth devices
- Turn off the bluetooth of the device
- Open the charging case.
- Take out the earbuds from the charging case
- Fast tab both earbuds 5 times and 'Factory reset successful' prompt comes from the earbuds
- Place both the earbuds inside the charging case
- Repeat the pairing process