1. Please ensure to remove the protective film from the charging contacts of the ear buds
2. If device is not charged from very long time, then ensure to keep the ear buds on charging for 1 hr inside the charging case
3. Please make sure to close the charging case lid after putting the ear buds inside the charging case
4. Ensure that charging case lid is blinking when ear buds are charging inside the charging
5. Charging case battery should be charged. In case charging case is not charged then ear buds will not get charge
If issue still persist, raise an online complaint on our complaint portal.