a) If device is not charged from very long time, then ensure to keep the device on charging for 1 hour
b) Ensure charging the device as it supposed to be charge
c) Charging LED (White LED) should blink while device is charging
d) Only Type-C cable need to be used to charge the device
e) Ensure continuous power supply in socket
f) Charging via Laptop or computer is recommended
g) High Power charger will cause damage to the battery
If issue still persist, raise an online complaint on our complaint portal.