a) Ensure volume is set to maximum through Mobile Phone and ear buds both
b) Ensure to use suitable size of ear-tips
Customer can use different ear tips in both ear buds as per its convenience. Like- "S" in right or "M" in left vice versa and so on
c) Ensure to use other music APP/music player as different songs/videos app have different audio quality with different Mobile Phones
Customer need to check of either side of ear buds fitment is not proper, means "L" side is properly fit and "R" side is not fitted correctly and vice versa
d) Ensure cleaning of ear-tips. Ask customer to clean it carefully and validate this by image
Ensure not use any sharp object to clean ear tips. It may damage the sound mesh.
If issue still persist, raise an online complaint on our complaint portal.