Make sure Noise i1 and the mobile device are within the 10m range to each other

 Low battery level may cause the disconnection from the mobile

 If the battery level is less than 10% charge the Noise i1

 If the battery level is more than 10% proceed with the next step

 Note: Visibility of the battery level is subjective and may vary brand to brand

1 Increase the volume from your Bluetooth device and Noise i1

Tap the right temple/arm once to increase the volume

Check for the battery level of the Noise i1

1. Go to settings of your Bluetooth device 

 2. click on the Noise i1 

 3. Check the battery percentage

3.3 Try with a different music playert portal

Sound problems may occur due to an issue with the Music player, try playing the same track with a different music player to notice a difference.

Try with a different music player, If it still doesn't work Please raise an online complaint on Compliant portal