Check with customer how does he/she charge the Noise i1.

 If the issue still presist, contact Product Manager

 NOTE : Please remove the plastic cover from the Noise i1 charging pins before using the product for the first time

 Charging using laptop / computer

Put the Noise i1 inside the Noise i1

Using the cable received with the product, connect the Noise i1 with the charging cable to the USB port on the laptop/computer

Make sure that your PC/laptop is turned ON and not in sleep / hibernate mode

If it still doesn't work try with a different USB port on your laptop/computer just to be sure whether an issue exists with your USB port

 Charging using an adapter

Connect the Noise i1 with the cable received with the product and connect it with a 5V Adapter

Make sure that the wall socket is functioning properly and not loose or damaged

If it still doesn't work try to charge from a different wall socket

If the Noise i1 still doesn't charge try with a different USB cable that is suitable to connect to your Noise i1 charging port just to clarify whether the issue is from your current charging cable