Unable to connect

1) Before pairing with the app, ensure your smartphone and Master Buds Max are connected together. Open the mobile’s Bluetooth settings; the Headphone (e.g., “Master Buds Max”) should appear—tap to connect.

2) If the name do not appear, double press the Power button (entering pairing mode).

3) Once the Headphone name appear, tap to connect via Bluetooth.

4) Then, open the Noise Audio App; after searching, the Master Buds Max’ name will appear—tap it to connect with the app.

Noise Control

1) Ensure the Master Buds Max is connected via both Bluetooth and the Noise Audio App.

2) Open the Noise Audio App, navigate to the Noise Control feature, and select the ANC/Transparency mode as per the desire.

3) Setting should work as per the given command.

Equalizer

1) Ensure that the headphone is connected via both Bluetooth and the Noise Audio App.

2) Open the Noise Audio App and go to the Equaliser feature on the homepage.

3) Select a Default mode or use the Custom EQ option and play music to test.

Find my device

1) Verify that the headphone is connected via Bluetooth and the Noise Audio App.

2) In the app, navigate to Settings and select the “Find My Device” option.

3) Tap the Play button to trigger an increasing sound from the headphone.

4) Tap “Found it” to stop the sound (ensure the device is not in use before starting).

Spatial Audio

1) Please enable/disable the Spatial Audio as it is a touch enabled function. You can press mode switch button twice to enable or disable the Spatial Audio.

2) Also, check the toggle is enabled/disabled for Spatial Audio in the Noise Audio App.

Firmware

1) Ensure that the buds are connected via Bluetooth and the Noise Audio App, and that they have over 50% charge.

2) Open the Noise Audio App, go to Settings, and select the Firmware Update option.

3) If an update is available, tap to update; the process may take a few minutes—do not exit or refresh the page during the update.

Frequent Disconnection

1) If the headphone get disconnected from the app. Kindly click on the reconnect.

2) If still it doesn’t get connected, Click on the Settings button then click on the (3 dots) icon just below the Product image.

3) Click on the Forget device, then reconfirm it.

4) Remove the headphone name from the mobile’s Bluetooth settings and restart the application and repeat the pairing process.

Swift Caller

1) Please turn the Swift Caller toggle On/Off from the Noise Audio application.

2) You can receive the calls just putting on the headphone over the ear.

Focus Mode

1) Please turn the Focus mode toggle on or off from the Noise Audio application.

2) It will disable all the button functionality of the headphone.

3) Power off and on the device will remove the Focus mode and it will again comes back to the Normal mode.

Profile

1) Tap the “My Profile” icon at the top right on the Noise Audio App homepage.

2) Upload a profile picture using the upload button.

3) Edit the profile name and date of birth by tapping the “Edit Profile” icon at the top right of the My Profile page.

App Update

1) Open the Noise Audio App and click on the Settings option on the homepage.

2) Select the “App update” button (an update will be offered if available).

3) Alternatively, check the Play Store or App Store for updates.

Logout/Delete Account 

1) Tap the “My Profile” icon at the top right on the Noise Audio App homepage.

2) Tap the “Edit Profile” icon at the top right of the My Profile page.

3) Select the “Logout/Delete account” option.

Not able to upgrade the firmware through APP

1) Forget the headphone from APP

2) Now remove/forget the Bluetooth name from Mobile Phone's Bluetooth settings.

3) RESET the headphone and and then again bring it into pairing mode and now upgrade the software