1. Make sure that the product is not lying idle for a very long time. It can go into deep discharge mode.
2. Ensure that there is no physical damage to the product.
3. Ensure that the customer is following the required steps as per UM to turn on the product.

4.Please remove the plastic cover from the earbuds' charging pins before using the product for the first time.

Please check the charging of product before use:-

a) Keep the earbuds in the charging case (for TWS) and put the charging case on charge.
b) Put the device on charge (for the rest of the devices- Neckband/Speaker/Headphones)