Make sure your Earbuds and the mobile are within 10 meters range.
If a customer streams the music Online make sure the internet connection is stable
Select the streaming quality to the maximum for better sound quality,
- On mobile tap on the Music player
- Tap Settings
- Tap Streaming Quality
- Select HD or the High
Distortion on Music or calling: calling: Normal or Online: Normal call: Network issue
Wi-Fi calling off if still the issue persists go for Reset and if not resolved go for RPU.
Music Online: Change network/ Wi-Fi and check if still the issue persists check streaming quality and Reset Post that.
If this doesn't Please Raise an online Complaint on our Complaint Portal