If you are facing a low sound in your earbuds:
Make sure your Earbuds and the mobile device are within the 10m range to each other
Low battery level may cause the disconnection from the mobile
If the battery level is less than 5% charge the Earphones
If the battery level is more than 5% proceed with the next step
To check Battery level
Go to settings of your Bluetooth device
Click on the Noise Buds Trance
Check the battery percentage
a) Please ensure if device did not get connect to the previous input device. Ask customer to forgot or remove it from there
You can power off and on the device and voice prompt alert and LED response can let him/her know if the device is connected to any other device or not
b) Volume level need to check, and ask CX to set the desired volume level from Mobile Phone and ear buds both
Adjust the volume from Mobile Phone and ear buds both
c) If using online APP then suggest cx to check internet connection
Sometime, APP malfunction. Ensure good internet connectivity
d) If using online APP, please check it's compatibility with Mobile Phone and allow permissions from APP Manager in Mobile Phone
App setting can show supported Android or iOS versions
e) Mobile phone can also have issues in this case. CX can check if the device is working well with other mobile phone
Apply the same connectivity process with different mobile phone as well
f) RESET the device
1- Remove device name from Bluetooth Interface
2- Take out the earbuds from the charging case.
3- Long press both the earbuds for 5 seconds.
4- Place both the earbuds inside the charging case and repeat the pairing process.
You can check if the Earbuds is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website.