• Make sure your Earbuds and the mobile device are within the 10m range to each other
  • Low battery level may cause the disconnection from the mobile
  • If the battery level is less than 5% charge the Earbuds
  • If the battery level is more than 5% proceed with the next step

Note: Visibility of the battery level is subjective and may vary brand to brand 

Chances are, you might have an issue with the mobile. You can check if the Earbuds is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website. 

 

Check for the battery level of the headset

 

  • Tap and hold the Bluetooth icon on your mobile
  • Look for  Air Buds Pro and check the battery level

 

How to Unpair from the mobile

 

  • Tap and hold the Bluetooth icon on your mobile
  • Tap on the Noise Buds Prima
  • Forget / Delete Air Buds Pro  from paired Bluetooth devices


Pairing with a new device


  1.  Open Charging case.
  2.  Earbuds goes to pairing mode
  3.  Remove the earbuds from the case"
  4. Tap and hold the Bluetooth icon on your mobile
  5. Turn ON the Bluetooth
  6. Make sure your mobile and the Bluetooth Earphones are within 1-meter range
  7. Go to add devices in your bluetooth settings
  8. search and Select Noise Buds Prima
  9. Tap the Pair option on the pop-up