If you are facing a low sound in your earbuds: 

• Make sure your Earbuds and the mobile device are within the 10m range to each other
• Low battery level may cause the disconnection from the mobile
• If the battery level is less than 5% charge the Earphones
• If the battery level is more than 5% proceed with the next step

To check Battery level 

• Go to settings of your Bluetooth device 
• Click on the Air Buds Pro
• Check the battery percentage

  Note: Visibility of the battery level is subjective and may vary brand to brand

• In case this does not work. Try with a different music player. 

Chances are, you might have an issue with the mobile. 

• You can check if the Earbuds is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website.