Ensure volume is set to maximum through Mobile Phone and ear buds both

b) Use suitable size of eartips

c) Use other music APP/music player as different songs/videos app have different audio quality with different Mobile Phones

d) Play same song/video with other APP and Mobile Phone

e) Ensure cleaning of eartips. Ask customer to clean it carefully and validate this by image An equalizer will adjust audio output so that certain frequencies are emphasized over others.

 Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step"

Recommend Equalizer Settings

• On mobile tap on the Music player
• Tap settings
• Tap Equalizer
• Recommend customer to try with different Equalizer settings of their choice
• If mobile has Bass boost option, ask customer to increase it to maximum

Try with a different music player

Sound problems may occur due to an issue with the Music player, try playing the same track with a different music player to notice a difference.

a) Ensure if user is listening downloaded song/Online APP song or Youtube Song. Note- Youtube songs quality may be lower than the Online APP or downloaded song quality

b) Listen the same song through different mobile phone

c) Use different Music Player

Tip: An equalizer (also called an "EQ") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.

An equalizer will adjust audio output so that certain frequencies are emphasized over others.

Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step


 d) Check Streaming quality