1. Please ensure if device did not get connect to the previous input device. Please remove it from there        


You  can power off and on the device and voice prompt alert and LED response can let him/her know if the device is connected to any other device or not


  1. Volume level need to check, and ask CX to set the desired volume level from Mobile Phone and ear buds both : Adjust the volume from Mobile Phone and ear buds both


  1. If using online APP then suggest cx to check internet connection: Sometime, APP malfunctions. Ensure good internet connectivity



  1. If using online APP, please check it's compatibility with Mobile Phone and allow permissions from APP Manager in Mobile Phone:App setting can show supported Android or iOS versions


  1. Mobile phone can also have issues in this case. CX can check if the device is working well with other mobile phone

Apply the same connectivity process with different mobile phone as well.


  1. RESET the device 


If issues don’t get resolve even after following all above steps, please proceed with replacement policy