• If you are facing a low sound in your earbuds: 
• Make sure your Earbuds and the mobile device are within the 10m range to each other
• Low battery level may cause the disconnection from the mobile
• In case this does not work. Try with a different music player. 
• If you are not getting any sound in your earbuds:
• Chances are, you might have an issue with the mobile. 
• You can check if the Earbuds is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website.