Make sure your Earbuds and the mobile device are within the 10m range to each other
Low battery level may cause the disconnection from the mobile
If the battery level is less than 5% charge the Earbuds
If the battery level is more than 5% proceed with the next step
Note: Visibility of the battery level is subjective and may vary brand to brand
Chances are, you might have an issue with the mobile. You can check if the Earbuds is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website.