Make sure your Earbuds and the mobile device are within the 10m range to each other

Low battery level may cause the disconnection from the mobile

If the battery level is less than 5% charge the Earbuds

If the battery level is more than 5% proceed with the next step

Note: Visibility of the battery level is subjective and may vary brand to brand 

Chances are, you might have an issue with the mobile. You can check if the Earbuds is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website.