If you are facing distortion in one/both ear buds please follow these steps: 

a) Make sure your headset and the mobile are within 10 meters range.

b) If you are streaming the music Online make sure the internet connection is stable

c) We suggest you to listen the same song either with any other headphone or through a different Mobile Phone

d) Select the streaming quality to the maximum for better sound quality

e) Reset the Device

If this doesn't help proceed with raising a complaint on our support portal