Make sure your headset and the mobile device are within the 10m range to each other

Low battery level may cause the disconnection from the mobile

If the battery level is less than 5% charge the Earphones

If the battery level is more than 5% proceed with the next step

Note: Visibility of the battery level is subjective and may vary brand to brand

Sound problems may occur due to an issue with the Music player, try playing the same track with a different music player to notice a difference.

Please ensure both earbuds are fully charged as well: 

1. Go to settings of your Bluetooth device 

2. click on the Shots X1 Air 2 

3. Check the battery percentage