FAQ

• Q "PW-01 | Power Headset will not turn on - Noise Clutch
• Q "PW-02 | Power Headset switches off straight after switching on- Noise Clutch
• Q "PW-03 | Power Headset powered off when trying to reject an incoming call"- Noise Clutch
• Q "PW-04 | Power Headset turns itself off when the charger is connected"- Noise Clutch
• Q "PW-05 | Power Headset turns itself off after a few idle minutes"- Noise Clutch
• Q "PW-07 | Battery Runtime is much shorter than advertised- Noise Clutch
• Q "PW-08 | Battery Headset will not charge / no red LED on charging" - Noise Clutch
• Q "PW-09 | Battery Repeated red flash and voice prompt every few minutes" - Noise Clutch
• Q "DG-01 | Dongle Headset does not appear in the phone's Bluetooth list" - Noise Clutch
• Q "DG-02 | Dongle Host computer or console does not detect the dongle" - Noise Clutch
• Q "DG-03 | Dongle Dongle is plugged in but there is no audio" - Noise Clutch
• Q "DG-04 | Dongle Dongle LED is not breathing - Noise Clutch
• Q "BT-01 | Bluetooth Cannot pair with a phone or PC" -Noise Clutch
• Q "BT-02 | Bluetooth Audio keeps cutting out or disconnecting- Noise Clutch
• Q "BT-03 | Bluetooth Connected but no sound" - Noise Clutch
• Q "BT-04 | Bluetooth Customer sees ""G2"" in their Bluetooth list, not HP-P01" - Noise Clutch
• Q "WR-01 | Wired Wired cable gives no audio" - Noise Clutch
• Q "WR-03 | Wired Cannot charge while using the wired cable"- Noise Clutch
• Q "WR-04 | Wired Customer cannot find the mm socket on the headset- Noise Clutch
• Q "CN-01 | Console No audio on Xbox" - Noise Clutch
• Q "CN-03 | Console No audio on PlayStation 4 or PlayStation 5" - Noise Clutch
• Q "CN-04 | Console No audio or no mic on Nintendo Switch" - Noise Clutch
• Q "AU-01 | Audio Only one side produces sound" - Noise Clutch
• Q "AU-02 | Audio Sound is distorted, buzzing or harsh" - Noise Clutch
• Q "AU-03 | Audio Virtual 7.1 does not sound like real surround" - Noise Clutch
• Q "AU-04 | Audio Customer cannot tell whether virtual 7.1 is on" - Noise Clutch
• Q "MC-01 | Microphone Microphone does not work / nobody can hear me" - Noise Clutch
• Q "MC-02 | Microphone Microphone picks up keyboard noise and background sound"- Noise Clutch
• Q "MC-03 | Microphone Microphone muted itself while changing LED colours" - Noise Clutch