1) If the buds get disconnected from the app. Kindly click on the reconnect.

 2) If still it doesn’t get connected, click on the Settings button then click on the (3 dots) icon just below the Product image.

 3) Click on the Forget device, then reconfirm it.

  4) Remove the earbuds name from the mobile’s Bluetooth settings and restart the application and repeat the pairing process.

2) Turn the phone's Bluetooth OFF then ON.

3) For offline videos, check whether the video quality is causing the lag.

4) For online videos, check the streaming quality / internet speed.

5) For gaming, enable Game / Low-latency mode; some latency is expected within the recommended range (which may vary by product).

Note: This is mainly caused by mobile-phone compatibility. Restarting the phone stabilizes the mobile RF and usually eliminates the issue.