Phone not Qi2/MagSafe compatible OR misalignment of phone on coil
Confirm phone model supports Qi/Qi2. Ask customer to realign phone properly and remove thick case (>3mm).
Phone not Qi2/MagSafe compatible OR misalignment of phone on coil
Confirm phone model supports Qi/Qi2. Ask customer to realign phone properly and remove thick case (>3mm).
