•  Unable to pair with Mobile/Laptop


1) Before pairing, make sure that your Master Buds and mobile/laptop are next to each other.

2) Open the charging case lid, keep the buds inside and press the charging case button for 5 seconds to bring the buds into pairing mode. Search and select Noise Buds 1 to pair. Your Master Buds earphones are now ready to use.

3) If the mobile’s Bluetooth list does not show the device’s name, restart the mobile’s Bluetooth.

4) Toggle Airplane mode (turn on, then off) on the mobile.

5) Restart the mobile phone.

6) Charge the Buds inside the charging for 30 minutes to verify charging.




  •  Frequent Disconnection 


1) Remove the device from the mobile’s Bluetooth settings and restart the mobile’s Bluetooth.

2) Reconnect the device with the mobile.

3) Restart the mobile, then RESET the device and reconnect (ensure the product is fully charged before RESET).

4) If earbuds remain connected even when in the charging case:

• Place earbuds in the charging case and charge it.

• If the issue persists, clean the earbuds’ charging pins to remove dust or moisture.


 

  •  Lag or Latency

 

1) Request you to disconnect/reconnect the device or restart the mobile.

2) For offline videos, verify if the video quality is causing the lag.

3) For online videos, check if streaming quality or internet speed is the issue.

4) For gaming, note that some latency is expected within the recommended range (which may vary by product).

This issue is mainly caused by Mobile phone compatibility. Restarting the Mobile Phone will eliminate this issue as the Mobile RF will get stable

 

 

 

  • Dual Pairing

 

1) Request you to follow the given below dual pairing process:

• Connect the device with Mobile1/Laptop1.

• Turn off Bluetooth on Mobile1/Laptop1.

• Connect the device with Mobile2/Laptop2.

• Then, turn Bluetooth back on for Mobile1/Laptop1.

2) The device remains connected to one device at a time.

3) Once the first device’s function pauses, the second device becomes active.

4) In incoming call situations, if one device is playing media, the device auto switches to the incoming call phone.

5) A 3–4 second delay in switching is normal due to earphone assessment.

 

 

 

  •  Google Fast Pairing

 

1) Ensure Bluetooth and location are enabled on the Android mobile, the charging case lid is open, and the earbuds are in pairing mode.

2) User must have a logged-in gmail ID on the Mobile Phone.

3) A popup window with the product name and image should appear; tap it to pair.

4) (Note: If the popup is cancelled twice manually, it won’t reappear for 10 minutes; however, the device remains visible in system settings.)

 

 


  • Product RESET

 

1) Ensure that the earbuds are fully charged.

2) Delete/remove “Noise Buds 1” from the paired devices list in the Bluetooth menu.

3) Insert both earbuds into the charging case with the lid open and press the case button for 15 seconds.

4) When the orange LED on the case starts blinking, the earbuds have been reset.