Ensure if device did not get connect to the previous input device. Forgot or remove it from there

  • power off and on the device and voice prompt alert and LED response can let him/her know if the device is connected to any other device or not


Volume level needs to check. Set the desired volume level from Mobile Phone and ear buds both

  • Adjust the volume from Mobile Phone and ear buds both


Check internet connection

  • Sometime, APP malfunctions. Ensure good internet connectivity


If using online APP, please check it's compatibility with Mobile Phone and allow permissions from APP Manager in Mobile Phone

  • App setting can show supported Android or iOS versions


Mobile phone can also have issues in this case. Check if the device is working well with other mobile phone

  • Apply the same connectivity process with different mobile phone as well


RESET the device.

  • Remove device name from Bluetooth Interface
  • Open the charging case
  • Take the earbuds out and press and hold the touch sensor for 10 seconds
  • Factory Reset Successful voice prompt will indicate buds have been reset.
  • repeat the pairing process