Note: Kindly ensure that these is no Cellophane paper on the Earbuds 

Charging using laptop/computer: 

• Put the earbuds inside the charging case
• Using the C-type USB cable received with the product; connect the charging case with the charging cable to the USB port on the laptop/computer
• Make sure that your PC/laptop is turned ON and not in sleep / hibernate mode
• If it still doesn't work, try with a different USB port on your laptop/computer just to be sure whether an issue exists with your USB port else try a power adapter
• While charging of case Red LED should be there.

Charging using an adapter

• Connect the Charging case with the C-type USB cable received with the product and connect it with a 5V adaptor 

• Make sure that the wall socket is functioning properly and not loose or damaged
• If it still doesn't work try to charge from a different wall socket

• If the earbuds still doesn't charge try with a different USB cable that is suitable to connect to 

• Check your earbuds charging port just to clarify whether the issue is from your current charging cable