Ensure if user is listening downloaded song/Online APP song or Youtube Song. Note- Youtube songs quality may be lower than the Online APP or downloaded song quality


  • Listen the same song through different mobile phone


  • Use different Music Player


Tip: An equalizer (also called an ""EQ"") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.


  • An equalizer will adjust audio output so that certain frequencies are emphasized over others.


  • Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step


  • Check Streaming quality