If you are facing a low sound in your earbuds : 

  • Ensure volume is set to maximum through Mobile Phone and ear buds both
  • Use suitable size of eartips
  • Use other music APP/music player as different songs/videos app have different audio quality with different Mobile Phones
  • Ensure cleaning of eartips. Request you to clean it careful & to not use any sharp object to clean ear tips. It may damage the sound mesh.