Try pairing with the mobile using the steps mentioned, if this doesn't work proceed with the next step
Pairing with mobile
- Open Charging case.
- Earbuds goes to pairing mode
- Remove the earbuds from the case"
- Tap and hold the Bluetooth icon on your mobile
- Turn ON the Bluetooth
- Make sure your mobile and the Bluetooth Earphones are within 1-meter range
- Go to add devices in your bluetooth settings
- search and Select Noise Buds ACE
- Tap the Pair option on the pop-up
Restarting your mobile device gives it a fresh start and is sometimes all you need to fix your issue.
*Press and hold the Power button on your smartphone to Restart the device (If restart isn't available, turn Off and then turn On your smartphone).
Try pairing the Earphones after restarting your mobile device.
If the Heaphone's name is not visible on Bluetooth search result, Try pairing with a different mobile
Chances are, you might have an issue with the mobile. You can check if the headset is working well using a different mobile. If the Earphones's name is still not visible in a different mobile then reset Buds ACE
Reset Noise Buds ACE
- Make sure your Noise Buds ACE is fully charged before beginning with the reset
- Forget / Delete Noise Buds ACE from paired Bluetooth devices
- Turn off the bluetooth of the device
- Open the charging case.
- Take out the earbuds from the charging case
- Fast tab both earbuds 5 times , 3 times white LED will indicate Factory RESET
- Place both the earbuds inside the charging case
- Repeat the pairing process
1.4 Charge your earphone
- Use the C-Type USB cable and connect the Charging case to your computer or adapter device made for USB charging
- A White LED blinking when the Earphoness are charging
- No light will turn ON when fully charged
- Inform customer to charge the headset for 30 minutes and try again