Need to check if one side is getting charge or not

Chances are, you might have an issue with the mobile. You can check if the Earbuds is working well using a different mobile. 

If the issue still persists you should try and reset your Earbuds. In case resetting the buds doesn't help then please head over to our website to raise a complaint.

 Reset Process

1- Remove device name from Bluetooth Interface

2- Take out the earbuds from the charging case. 

3- Long press both the earbuds for 5 seconds. 

4- Place both the earbuds inside the charging 

 case and repeat the pairing process.