a) Ensure your device and mobile phone are within the 8-10m BT range to each other

Make sure device is charged properly. Low battery level may cause the disconnection from the mobile

If the battery level is less than 10% charge the device

Note: Sometime battery percentage visibility is subjective to Mobile Phone brand

b) Power OFF and Power ON the device then again connect it with Mobile Phone

Put the ear buds back into the charging case and take them out to Power OFF and ON respectively

c) Set your Mobile Phone to Airplane Mode and then again set to normal mode, mobile's BT working will back to normal if any small bug is there with BT's working. If succeed then ok otherwise move to next step

d) Restart mobile phone to refresh Mobile Phone's working and Mobile RF will also back to normal.

If Restart is not available then Power OFF and ON the Mobile Phone.

Now again try and follow the pairing process

e) RESET the device

1- Remove device name from Bluetooth Interface

2- Take out the earbuds from the charging case. 

3- Long press both the earbuds for 5 seconds. 

4- Place both the earbuds inside the charging 

 case and repeat the pairing process. 

f) After following the above process, ask CX to use the device for 2-3 more days and observe the performance again

If Still Issue persist please raise an online complaint on our complaint portal