9.1 Charging using laptop / computer

Put the Earbuds inside the charging case

Using the C-Type usb cable reveived with the product, connect the Charging case with the charging cable to the USB port on the laptop/computer

Make sure that the wall socket is functioning properly and not loose or damaged

If it still doesn't work try to charge from a different wall socket

If the headset still doesn't charge try with a different USB cable that is suitable to connect to your headset charging port just to clarify whether the issue is from your current charging cable