Tip: An equalizer (also called an "EQ") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.
An equalizer will adjust audio output so that certain frequencies are emphasized over others.
Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step
5.1 Recommend Equalizer Settings
On mobile tap on the Music player
Tap settings
Tap Equalizer
Recommend customer to try with different Equalizer settings of their choice
If customers mobile has Bass boost option, ask customer to increase it to maximum
Try with a different music player, If it still doesn't work proceed replacement as per policy
5.2 Try with a different music player
Sound problems may occur due to an issue with the Music player, try playing the same track with a different music player to notice a difference.
a) Ensure if user is listening downloaded song/Online APP song or Youtube Song. Note- Youtube songs quality may be lower than the Online APP or downloaded song quality
b) Listen the same song through different mobile phone
c) Use different Music Player
Tip: An equalizer (also called an "EQ") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.
An equalizer will adjust audio output so that certain frequencies are emphasized over others.
Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step
d) Check Straming qulaity
