Before you start the process to reset your earbuds please Make sure that the earbuds are fully charged:
1. On the paired smartphone or laptop, Delete/Forget Noise Elan from the list of paired devices in the Bluetooth menu.
2. Place both the earbuds inside the case.
3. Touch and hold the earbuds for 5 seconds.
Note: The LED will turn off and then turn white indicating that they have been reset.
4. Take out the earbuds from the charging case to pair.
Note: The LED will flash whice and orange indicating that they are in pairing mode.
Chances are, you might have an issue with the mobile. You can check if the headset is working well using a different mobile. If the issue still persist with an alternate device proceed with replacement as per our policy