Unable to pair with Mobile/Laptop

1) Before pairing, make sure that your ALT Clip and mobile/laptop are next to each other.

2) Press and hold the charging case button for 3 seconds to bring the ALT Clip into pairing mode. Search and select ALT Clip to pair. Your ALT Clip earbuds are now ready to use.

3) If the mobile’s Bluetooth list does not show the device’s name, restart the mobile’s Bluetooth.

4) Toggle Airplane mode (turn on, then off) on the mobile.

5) Restart the mobile phone.

6) Charge the earbuds for 30 minutes to verify charging.

 

Frequent Disconnection

1) Remove the device from the mobile’s Bluetooth settings and restart the mobile’s Bluetooth.

2) Reconnect the device with the mobile.

3) Restart the mobile, then RESET the device and reconnect (ensure the product is fully charged before RESET).

 

Lag or Latency

1) Request you to disconnect/reconnect the device or restart the mobile.

2) For offline videos, verify if video quality is causing the lag.

3) For online videos, check if streaming quality or internet speed is the issue.

4) For gaming, note that some latency is expected within the recommended range (which may vary by product).

This issue is mainly caused by Mobile Phones compatibility. Restarting the Mobile Phone will eliminate this issue as the Mobile RF will get stable


Not able to connect the TWS with smart TV

1) Put Your ALT Clip in Pairing Mode

2) Go to TV settings. Enable Bluetooth & Scan for Devices

3) Select Your ALT Clip earbuds

4) Confirm Connection & Adjust Sound Output

If your TV doesn't have the Bluetooth then needs to use a Bluetooth Transmitter.

5) Put your earbuds in pairing mode.

6) The transmitter will automatically connect.

RESET the earbuds can also worked in some cases

 

Dual Pairing

1) Request you to follow the given below dual pairing process:

• Connect the device with Mobile1/Laptop1.

• Keep the earbuds back inside the dcharging case

• While the lid is open, long press the case button for 3 seconds

• Connect the device with Mobile2/Laptop2.

2) The device remains connected to both devices at the time of connection but will only work for one device at a time.

3) Once the first device’s function pauses, the second device becomes active.

4) In incoming call situations, if one device is playing media, the device auto switches to the incoming call phone.

5) A 3–4 second delay in switching is normal due to earbuds assessment.

 Alternatively. a) Long press the case button for 3s in order to activate the pairing with the second device.

 

Product RESET

1) Ensure that the ALT Clip earbuds is fully charged.

2) Delete/remove “ALT Clip” from the paired devices list in the Bluetooth menu.

3) While the earbuds are inside the charging case and the lid is open, press and hold charging case button for 8 seconds.

4) The the LED on the case will blink orange three times and earbuds will comes back into the pairing mode.