a) Ask the user to keep both the earbuds in the case and close it.

B) Take the earbuds out and use them, the issue should get fixed "

If the "one side not working" still persists, ask the user to Reset the earbuds and use them after keeping them back inside the case for 2-3 minutes.

"For low audio in one earbud, check whether the user is watching a reel/shorts on a social media/video streaming platform and if this issue is consistent among alll the contents. As this issue is related to the type of content and not the device.

This has been compared with other products like Nothing ear(open), OnePlus Buds 2, Beasus Bass B1, Moto Buds loop and many other well-known brand products.