- Remove the device from Mobile phone's Bluetooth settings and restart the Mobile phone's Bluetooth
- Reconnect the device again with the Mobile phone
- Restart the Mobile Phone and RESET the device and then connect the device with Mobile Phone
- Make sure the product is fully charge before doing the RESET. If still the issue persist, then do RPU.
- "For the TWS- In case the buds are not disconnecting with the Mobile phone even though buds are inside the charging case, then follow the further steps-
- a) Put the earbuds into the charging case and put the charging case on charging
- if still the issue persist then
- b) Clean the earbuds charging PIN to remove any kind of dust or water splashes
