a) Ensure if user is listening downloaded song/Online APP song or YouTube Song. Note- YouTube songs quality may be lower than the Online APP or downloaded song quality

b) Listen the same song through different mobile phone

 c) Use different Music Player

Tip: An equalizer (also called an ""EQ"") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.

An equalizer will adjust audio output so that certain frequencies are emphasized over others.

Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step

d) Check Streaming quality.