Ensure Mobile phone and BT device should be within Bluetooth Range

  • Keep both the device in BT range


Ensure good internet connectivity

  • If music stream is online, make sure internet connection is stable


Listen the same song either with other device or through different Mobile Phone

  • If possible, use other BT device. If don't have then they can use other Mobile phone with same BT device


Select best streaming quality for better sound experience

  • Open Music APP setting and set the streaming quality to maximum