a) Latency varies with different mobile phone models
b) Internet connectivity should be fine
c) RESET the Bluetooth device

1- Remove device name from Bluetooth Interface
2- Take out the earbuds from the charging case.
3- Long press both the earbuds for 5 seconds.
4- Place both the earbuds inside the charging
case and repeat the pairing process.
 d) Restart the Mobile Phone

If issue still persist, raise an online complaint on our complaint portal.