A) Ensure volume is set to maximum through Mobile Phone and ear buds both
B) Ensure to use suitable size of eartips
C) Use other music APP/music player as different songs/videos app have different audio quality with different Mobile Phones
D) Try to play same song/video with other APP and Mobile Phone
E) Ensure cleaning of eartips. Request to clean it carefully.
Recommend Equalizer Settings
- On mobile tap on the Music player
- Tap settings
- Tap Equalizer
- Recommend customer to try with different Equalizer settings of their choice
- If mobile has Bass boost option, please increase it to maximum.
Try with a different music player
Sound problems may occur due to an issue with the Music player, try playing the same track with a different music player to notice a difference.
a) Ensure if user is listening downloaded song/Online APP song or Youtube Song. Note- Youtube songs quality may be lower than the Online APP or downloaded song quality
b) Listen the same song through different mobile phone
c) Use different Music Player
Tip: An equalizer (also called an "EQ") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.
An equalizer will adjust audio output so that certain frequencies are emphasized over others.
Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step
d) Check Streaming quality