A) Ensure volume is set to maximum through Mobile Phone and ear buds both

B) Ensure to use suitable size of eartips

C) Use other music APP/music player as different songs/videos app have different audio quality with different Mobile Phones

D) Try to play same song/video with other APP and Mobile Phone

E) Ensure cleaning of eartips. Request to clean it carefully.


Recommend Equalizer Settings


  • On mobile tap on the Music player
  • Tap settings
  • Tap Equalizer
  • Recommend customer to try with different Equalizer settings of their choice
  • If mobile has Bass boost option, please increase it to maximum.

Try with a different music player


Sound problems may occur due to an issue with the Music player, try playing the same track with a different music player to notice a difference.


a) Ensure if user is listening downloaded song/Online APP song or Youtube Song. Note- Youtube songs quality may be lower than the Online APP or downloaded song quality

b) Listen the same song through different mobile phone

c) Use different Music Player

Tip: An equalizer (also called an "EQ") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.

An equalizer will adjust audio output so that certain frequencies are emphasized over others.

Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step

 d) Check Streaming quality