A) Make sure your Earbuds and the mobile are within 10 meters’ range.

If you stream the music Online make sure the internet connection is stable

Select the streaming quality to the maximum for better sound quality, 

• On mobile tap on the Music player
• Tap Settings
• Tap Streaming Quality
• Select HD or the High

B) Try to listen the same song either with other device or through different Mobile Phone

e) Ensure if distortion is subjective or actually some hiss or distorted sound is there If issue doesn't resolve Please Raise an online Complaint on our Complaint portal